Cancellation · The Picture Booth
Cancellation and date changes
These sections of the booking terms cover payments, date changes and cancellations.
01 / Cancellation
3.0 Payment
The Client will pay the Company the total amount shown in the booking confirmation, including taxes. A non-refundable retainer fee is due at booking, and the remaining balance is due 14 days before the event. Payments for extra services will be charged at the hourly rate.
3.1 Service Fee Summary: The Service Fee includes the services described above and applicable taxes. No reduction in services is allowed after signing the Agreement. Additional services will be charged accordingly.
3.2 Accounts: The Client is responsible for any fees or costs in collecting overdue payments. If the Client fails to pay, the Company can terminate the Agreement and keep the retainer fee.
3.3 Initial Payment/Retainer and Cancellation: A 50% initial retainer payment is required to secure the booking. This payment is non-refundable.
3.4 Regional Travel Fee: Travel within a 10 km radius of our base is included at no extra charge. Beyond this, travel is charged per kilometre. Your quote confirms the travel charge for your venue.
3.5 Long Distance Travel: The Client will pay for additional expenses such as airline, hotel, car rental, and $50 per diem, if applicable.
02 / Cancellation
4.0 Modifications
4.1 Postponements/Date Change: If the event is postponed, the Company will keep all funds until a new date is agreed. If the new date is in a different calendar year or the Company is unavailable, the retainer will be kept.
4.2 Additional Time: If the Client wants extra time, the Company, Client, and facility must agree. The Client will pay $100.00 per additional hour.
03 / Cancellation
5.0 Cancellation Policy
To cancel, the Client must contact The Picture Booth in writing. Upon cancellation, the event date will be open for other bookings. If the Client cancels without a legally binding reason, any payments made will be credited for 1 year. Legally binding reasons do not include mandatory mask orders, social distancing orders, or reduced attendance orders. The Client will owe any outstanding payments based on the following schedule:
Cancellation 14 days or more before the event: No refund of the initial retainer. Any other amounts paid, excluding transaction fees and special order items, are refundable.
Cancellation between 13 - 8 days of the event: No refund of any monies paid.
Cancellation within 7 days of the event: No refund available, and the entire booking fee is due. The exception is for death or military deployment with verifiable documents. In these cases, all but the retainer and transaction fees will be refunded, or the total can be applied to another date if available.
If the Client cancels due to a national "shut down," "stay at home" order, or mandatory closure of event venues, and the event cannot legally take place, a refund will be issued for any payments received, less the retainer. The retainer will remain as a credit and can be transferred to another event, service, or person/Client. Any additional payments owed will be waived in this scenario.
04 / Cancellation
10.0 Force Majeure
If The Picture Booth can't perform this Agreement due to events beyond its control (e.g. natural disasters, war, epidemics, government actions, emergencies, or personal illness/injury), The Picture Booth will inform the Client. The Picture Booth won't be responsible for any delays or failure to perform in such cases. However, The Picture Booth may work with the Client to find a suitable alternative event date. If both parties can't agree on a replacement date, The Picture Booth may refund fees paid by the Client, minus any expenses and work already done related to the event. In a Force Majeure situation, The Picture Booth won't have any additional liability to the Client beyond what's described in this section.
05 / Cancellation
11.0 Venue Exclusion & Access
The Client must get permission from the property owner or representative for The Picture Booth to perform services at the event location. The Client must ensure that the venue allows the services listed in the Description of Services. If the venue doesn't allow the services and The Picture Booth is informed more than 72 hours before the event, The Picture Booth can keep the retainer and both parties have no further obligations. If informed less than 72 hours before the event or on the event day, the Client will not receive any refund. The Picture Booth will follow the venue's rules and the Client is responsible for negotiating with the venue if needed. The Client must provide accurate venue information and ensure proper access for loading and parking.
06 / Cancellation
Full booking terms
The Picture Booth · Wellington
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